Website hosting (Vercel)
Infrastructure where the site is hosted and executed.
Transparency and privacy
Privacy policy and data protection
We explain clearly how we handle the information you share on our website and what your rights are.
Commitment to your business privacy
Luaya collects only the data strictly necessary to reply to your inquiry and prepare your company diagnosis. We do not sell or rent your data. It passes exclusively through the services that operate our customer communication (website hosting, our internal intake system, and WhatsApp), solely to respond to you.
Who processes the data
To guarantee operation and security, your data passes through the following services:
Customer support system and database
Contact management and recording of incoming requests.
Messaging application through which we exchange communications with you.
Artificial intelligence provider for off-hours messages
Assistant providing immediate responses outside business hours.
What data our website intake collects
When you use our interactive diagnosis or contact channel, we collect the following details:
Full name
To know who we are speaking with and personalize communication.
WhatsApp number
To share the conversation summary and reply to inquiries directly via the app.
Business industry
To understand standard workflows and needs in your field.
Team size
To evaluate operational task volume and potential automation impact.
Described routine or inquiry
To identify operational bottlenecks in advance before our conversation.
Why we process your information
Your details are used exclusively to answer inquiries submitted by you and conduct the First Orbit diagnosis process. We do not use your information for unsolicited marketing or invasive messaging.
Where your data is stored
Submitted information is stored in our internal intake management system, with access restricted strictly to team members managing client projects.
How long we keep your data
We retain contact records for up to 12 months following the last active communication. After this period without interaction, records are securely deleted from our databases.
Your guaranteed privacy rights
In compliance with data privacy regulations, you may at any time:
Confirmation and access
Confirm whether we hold your information and request a copy of stored records.
Data correction
Request updates to incomplete or inaccurate information.
Deletion and revocation
Request immediate deletion of your data and revoke previously granted consent.
Contact channel
How to request deletion of your information
To exercise any of your privacy rights or clarify data handling questions, send a message to our WhatsApp: +55 71 98162-0124 with the subject Data Privacy.