First Orbit (Free)
Introductory online call. We map the primary friction points of your daily routines and deliver an initial roadmap highlighting where to start organizing.
Operational diagnosis
We map where your business loses time
Luaya process consulting uncovers manual tasks, unanswered inquiries, and daily bottlenecks to build a clear, staged action plan.
First Orbit free online conversation
Two diagnosis formats for your business
You choose how to begin. We offer a zero-cost entry point and an in-depth diagnosis for more complex operations.
Full Diagnosis (Custom quote)
In-depth operational audit, conducted on-site or via deep-dive online immersion. Comprehensive mapping of every workflow, complete report, and phased rollout plan.
The journey that organizes your business
We follow a structured methodology so that no change is made without clear purpose and measurable returns.
- Step 01
Diagnosis
We speak with you and your team to understand your daily workflow and where productive time gets lost.
- Step 02
Bottlenecks
We accurately map where inquiries accumulate, tasks stall, or operational data goes missing.
- Step 03
Phased plan
We define the implementation order: which improvement should ship first to deliver rapid returns.
- Step 04
Systems and automation
We build the necessary tools and connect what you already use, without replacing everything at once.
- Step 05
Measured results
We track practical metrics to confirm hours saved and faster response times across your routine.
Curious how we build and integrate tools in stage 4? Explore systems and automation →
What you receive after the conversation
You leave the diagnosis with total clarity regarding your operations, free of empty slides or convoluted jargon.
Visual bottleneck map
A clean overview of where customer intake and operational tasks get stuck.
Short-term priorities
Exact guidance on what to adjust right now to free up team hours.
Projected return
Realistic estimates of time saved and expanded customer handling capacity.
Signs your company needs an operational diagnosis
If one or more of these scenarios occur during your week, your business is ready for this step.
Repetitive messages consume the workday
Questions regarding pricing, hours, and location keep your team busy on WhatsApp all day.
Constant rework with spreadsheets and notes
Customer details remain scattered across physical notebooks, chat logs, and disconnected files.
Inquiries go unanswered outside business hours
Messages sent during evenings or weekends only receive attention the next business day.
Lingering sense of daily operational overload
The company functions, but only because staff are constantly putting out fires to keep up.
Frequently asked questions about operational diagnosis
What is process consulting?
It is a practical examination of how your business operates each day. Our objective is to find lost hours, delayed customer responses, or repetitive manual chores, proposing direct adjustments so your team works with less friction.
How much does process consulting cost?
The introductory tier, First Orbit, is completely free of charge. If your business requires a Full Diagnosis with detailed mapping and visits, we present a customized proposal based on your organization structure.
Do I need to prepare materials before the call?
You do not need to assemble spreadsheets or formal reports in advance. We simply need the person who knows the daily routine to join and candidly describe how customer requests and daily tasks flow.
Can you work with businesses in my area?
We partner with businesses across Brazil and worldwide. Both First Orbit and full diagnosis sessions are conducted 100% online via video conferencing and WhatsApp.
What if our team has limited time for lengthy meetings?
First Orbit is focused, concise, and zeroes in on urgent bottlenecks. We respect your working hours and focus straight on what blocks your week.
What happens if we decide not to contract further services?
You keep the bottleneck map and all recommendations shared during our call. Moving forward into system builds or automation remains entirely your choice, with zero pressure.
Schedule your free First Orbit diagnosis
Book a call with our team to map out daily friction points and discover how your business can do more without hiring more.